RETURN AND EXCHANGE POLICY

 

If for any reason you are not happy with your purchase, we will gladly accept returns on all international orders in their original condition. You have 7 days after receiving your item to request a return.

 

Items sent back to us without a prior return request will not be accepted and will be shipped back to you.

 

 

 

HOW DO I RETURN?

 

To begin the return process, please complete the returns form enclosed in your package. Include your order number, the item(s) being returned, and the reason for the return. Once complete, please send your package to our returns address:

PO Box 381,

Lytham St Annes,

FY8 9ND.

 

Items sent back to us without the return form complete will not be accepted and will be shipped back to you.

 

Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.

 

The return courier is your choice. We recommend you choose a courier with tracking services to stay updated with the shipment information back to our warehouses. We are not responsible for customer returns that are damaged or lost in transit.

 

Original Shipping costs are non-refundable.

 

Return shipping costs are the responsibility of the customer unless the item is faulty. 

 

Once we have received your returned items, and the return condition requirements are met, please allow up to 7 business days for the refunded amount to return to your card.

 

 

 

HOW DO I EXCHANGE?

 

To Initiate an exchange, please contact info@mia-swim.com indicating your order number in order to provide you with the details required.

 

If you would like to exchange an item for a different size or style, we offer a complimentary free express return label once you have placed a new order for the desired size or style.

 

Once we receive your return, we will process a refund for the cost of the returned item excluding the original shipping costs. Original Shipping costs are non-refundable

 

 Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.

 

 

 

We reserve the right to refuse exchanges or returns on items that do not match our return conditions. Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund or exchange.